FAQs
Your Questions, Answered
What services do you offer?
Do I need a doctor's referral to book an appointment?
Will my practitioner be fully qualified and licensed?
What should I expect on my first visit?
What should I wear to my appointment?
Do you accept private medical insurance?
How do I book an appointment?
Do you offer virtual/telephone appointments?
All of our appointments are conducted in-person, as we believe the most accurate assessments and effective treatments require a hands-on, face-to-face approach. This allows us to observe movement in real time, perform detailed physical assessments, and apply targeted techniques to achieve the best possible outcomes.
Of course, we’re always happy to answer any questions you may have over the phone or via email and assist you with booking your appointment.
What is your cancellation policy?
We understand that plans can change, and we aim to be fair to all clients. Our cancellation policy helps us manage our schedule and ensure availability for those who need care.
Cancellations
- Cancellations made more than 48 hours before your appointment will receive a full refund.
- Cancellations made within 48 hours of the appointment are non-refundable.
- No-shows (missed appointments without notice) will result in forfeiture of the full appointment fee.
- In the rare event that an appointment is cancelled by S&C Therapy, you will be offered an alternative appointment or a full refund.
Rescheduling
- You may reschedule your appointment with at least 48 hours’ notice, subject to availability.
- Rescheduling within 48 hours may be treated as a cancellation and is also subject to availability.
Late Arrivals
- Please aim to arrive on time.
- Late arrivals may result in a shortened session in order to avoid impacting other clients.
Where are you located and is there parking?
We have two clinics:
- The Yoga Tree, Norwich
- Disabled Parking: Free disabled parking is available at the back of the building for patients with mobility issues.
- General Parking:
- Sainsbury’s Car Park (across the road) – free for up to 90 minutes within store opening hours
- Queen’s Road Car Park – just around the corner from the clinic
- Surrey Street – on-street parking
- NR12 Fitness, Hoveton
- Free parking is available at the front of the building
- Overflow parking is located at the rear of the building if the front car park is full
How do I know which service is right for me?
If you’re unsure which service best suits your needs, we’re here to help. You can visit our services page to explore detailed information about each of the treatments we offer, including Physiotherapy, Sports Massage, and Acupuncture.
Still unsure? Feel free to email us or give us a call – we’re always happy to talk things through and help guide you towards the most suitable option based on your symptoms, goals, and personal preferences.
At your first appointment, we’ll carry out a thorough consultation and assessment. This gives us a clear understanding of your needs and helps ensure you receive the most appropriate treatment from the very start – with your recovery, performance, and long-term wellbeing as our top priority.